Frequently Asked Questions




How large can I print with my digital camera?
What resolution and file format should my files be?
How will I pay?
How fast will I receive my Giclée prints?
Do you do rush jobs?
How long do your store my files?
Does Faville Photo abide by all copyright laws?
Will I be notified when my payment is received?
Can I see samples?
What if my Giclée prints get damaged?
Are my Giclée prints protected?
Should I scan or photograph my artwork myself?



How large can I print with my digital camera?

Our printer can print up to 44 inches wide. In order to make these large prints, an 8 to
15 megapixels camera is recommended. Digital SLRs generally lead to better results than a
regular point and shoot camera. A Giclée will only be as good as the file used to print it.



What resolution and file format should my files be?

We print at a minimum of 300dpi and can accept a variety of file formats from JPEG, TIFF, RAW,
PSD, etc. If you do not have any experience in resizing photos, please send the ORIGINAL file,
and we will take care of it.



How will I pay?

We accept all major credit cards, debit cards, checks, paypal transactions, and cash. Large
jobs require a 50% deposit at start and the remainder at pick-up.



How fast will I receive my Giclée prints?

General turnaround is 3 to 5 business days depending on our queue at the time. Please allow
a few more days for specialty or large orders. We can provide an accurate time line once we
receive your order request.



Do you do rush jobs?

Yes. Everyone's always in a hurry and we understand that. If you're in a hurry and need the
job done immediately, please ask us and we'll work with you to meet your deadline. In most
cases we don't charge extra for rush jobs.



How long do your store my files?

We will always have a copy of your file. In any event, we will backup the files to a cd or
external hard drive before taking them off our servers.



Does Faville Photo abide by all copyright laws?

We keep your images strictly confidential. We do not allow any images to be printed without
the artist's authorization. We are also not responsible for inappropriate abuse of any
copyright laws. However, if we recognize the work being printed as being in violation of
copyright law, we will refuse to perform the work, and notify the proper authorities.
Please respect other artists' work.



Will I be notified when my payment is received?

You will receive an invoice via email when your order is processed.



Can I see samples?

You can call (623) 204-7516 to make an appointment to view samples. We also offer a proofing
service for $4.00 per proof.



What if my Giclée prints get damaged?

We are not responsible for damage that occurs to the print once it leaves our shop, including
damage done to prints caused by wreckless or excessive handling, or subjection to extreme
environmental conditions such as rain or snow. These are delicate fine art pieces, and should
be treated as such. Be careful when handling your print.



Are my Giclée prints protected?

Our canvas prints are protected with a glossy UV coating and once the ink dries on our photo
prints, they are fairly good against minor scrapes and scuffs. We do not guarantee prints
once they leave our shop. Handle your prints delicately.



Should I scan or photograph my artwork myself?

For best results, your work needs to be professionally photographed. It can be done in our
studio for an additional studio fee. The fees range between $25 and $150 depending on the
size of your original. But if you would like to keep your costs down, you may do it yourself.
However, we recommend a high resolution camera with an 18% grey card or scanner and to scan
at a minimum of 300dpi. Resampling a lower resolution file doesn't give good results. You
need a high resolution scan to ensure all the detail in your artwork is captured. And remember,
a print will only be as good as the file we use to print it. For more information on how to
photograph artwork yourself, contact us.